RETURNS AND WITHDRAWALS

RETURN FOR EXCHANGE OF GOODS

In case of exercising the right of return for exchange of goods, the procedure will be as follows:

TO) The Customer is invited to write an email within 14 days of purchase to the email address info@clima-italia.it describing the reasons that led to the opening of the return procedure.

B) The Customer can make a return within 14 days of his purchase by sending the package back to the Warehouse from which he received it (see Sender address on the Waybill or Shipping previously received with the order placed).

• Make sure the products are in the same condition in which you received them, with all tags attached.
• We will only replace or refund items returned as instructed. If your return does not meet the conditions listed, the package will be sent back to you.
• The product must be returned within 48 hours of receiving the email from our Customer Service with the procedures to follow.
• The return will be processed within 3-4 working days following the date of receipt of the returned goods to our warehouse. The outcome of the same will be communicated within the same period (acceptance with Replacement of the product or Refund in case of impossibility of replacement). Refunds are made via bank transfer or Paypal refund.
The only shipping costs for returning the product for "goods exchange" are the customer's responsibility, and therefore in the event of a goods exchange, shipping of the New order to the customer is free in Italy for one time only.


WITHDRAWAL

To exercise the right of withdrawal, it is essential that the goods are intact and that the item has the original packaging, complete with all tags.
The only costs for returning the goods are the responsibility of the consumer. The price paid will be refunded within 30 days of the return of the goods, including delivery costs.
The Right of Withdrawal cannot be applied in the case of Customized Products requested at the time of placing the Order.